Return & Refund

Return & Refund 2017-08-30T11:55:39+00:00
RETURN & REFUND POLICY

As our products are perishable, all food sales are final.

We stand behind our products and want you to be satisfied with them. We’ll always do our best to take care of our customers — our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

The Macaroon Factory will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

The Macaroon Factory is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. If your gift is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the gift and you will not be refunded.

If you wish for us to reship a fresh gift, you will be charged 50% of the gift cost plus the full cost of Shipping/Handling. Refunds for damaged goods can only be credited to the originating credit card.

For more information, please contact our Customer Service department using the Form on the Contact page.

WE ARE HERE TO HELP

Need some help? Fill out the form below and our staff will be in touch!

OPENING TIMES

MONDAY – SATURDAY

10 AM ~ 9 PM

SUNDAY

12 PM ~ 6 PM